Email Etiquette
Crafting Clear Connections: Elevating Professionalism Through
Email Etiquette
Client
A Leading Global Retail Corporation
Category
Professional Development
Industry
Retail
Business Objective
To enhance the professionalism and effectiveness of internal and external communication within the retail organization through a targeted Email Etiquette training program.
Learning Objectives
Master the fundamentals of professional email communication.
Develop skills to create clear, concise, and impactful emails.
Understand the importance of tone, etiquette, and clarity in retail-related email interactions.
Learner Profile
All employees within the retail organization, ranging from frontline staff to managerial positions.
Learning Principles/ Approach/ Strategy
- Skill-Based Learning: Focused on practical skills applicable to everyday work scenarios.
- Scenario-Based Learning: Real-life retail scenarios illustrating effective email communication.
- Self-Assessment: Opportunities for learners to evaluate and improve their email communication skills.
Solutions
An engaging and interactive Email Etiquette training module was developed, encompassing video tutorials, interactive quizzes, and practical exercises. The content was tailored to address specific communication challenges within the retail context.
Implementation/ Distribution Process
The training module was deployed through the company's internal learning platform. It featured multimedia elements to capture attention, interactive quizzes for engagement, and downloadable resources for ongoing reference.
Learner Assessment
Assessment quizzes after each module measured comprehension of email etiquette principles. Practical exercises allowed learners to apply the newly acquired skills in crafting effective retail-related emails.
Business Impact
- Improved professionalism in internal and external communication.
- Enhanced customer interactions through clearer and more effective email communication.
- Increased efficiency and reduced misunderstandings in retail-related email exchanges.
Resources Used
Subject matter experts in professional communication, instructional designers, multimedia designers, and the Learning Management System.
Program Learning Hours:
60 minutes
Number of Modules: 1
Tools & Technology Used:
Articulate Storyline, Adobe Character Animator, Internal Learning Management System.
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