Email Etiquette

Crafting Clear Connections: Elevating Professionalism Through
Email Etiquette


A Leading Global Retail Corporation


Professional Development



Case Study by Qquench - Crafting Clear Connections: Elevating Professionalism Through Email Etiquette

Business Objective

To enhance the professionalism and effectiveness of internal and external communication within the retail organization through a targeted Email Etiquette training program.

Learning Objectives

Master the fundamentals of professional email communication.

Develop skills to create clear, concise, and impactful emails.

Understand the importance of tone, etiquette, and clarity in retail-related email interactions.

Learner Profile

All employees within the retail organization, ranging from frontline staff to managerial positions.

Learning Principles/ Approach/ Strategy


An engaging and interactive Email Etiquette training module was developed, encompassing video tutorials, interactive quizzes, and practical exercises. The content was tailored to address specific communication challenges within the retail context.

Implementation/ Distribution Process

The training module was deployed through the company's internal learning platform. It featured multimedia elements to capture attention, interactive quizzes for engagement, and downloadable resources for ongoing reference.

Learner Assessment

Assessment quizzes after each module measured comprehension of email etiquette principles. Practical exercises allowed learners to apply the newly acquired skills in crafting effective retail-related emails.

Business Impact

Resources Used

Subject matter experts in professional communication, instructional designers, multimedia designers, and the Learning Management System.

Program Learning Hours:

60 minutes

Number of Modules: 1

Tools & Technology Used:

Articulate Storyline, Adobe Character Animator, Internal Learning Management System.

Our Clients

WHO A brand logo
Prione A brand logo
Frontizo A brand logo
Cloudtail A brand logo
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