Crafting Exceptional In-Flight Hospitality with Specialized Training for Airline Crew Members
A Prestigious Luxury Airline Brand
To showcase and enhance the hospitality skills of airline crew members during in-flight interactions. The goal is to create a seamless and welcoming experience for passengers, aligning with the airline's commitment to exceptional customer service.
Airline crew members, including flight attendants and other in-flight staff.
A comprehensive training module was designed, featuring video demonstrations, interactive role-playing exercises, and scenario-based learning. The content was crafted to highlight the brand's commitment to delivering exceptional in-flight hospitality.
Implementation/ Distribution Process
The training module was integrated into the airline's internal learning platform. It utilized multimedia elements, including videos showcasing ideal hospitality interactions, interactive exercises, and downloadable resources.
Assessment quizzes and practical exercises after each module evaluated comprehension and application of hospitality principles. Continuous feedback loops allowed crew members to refine their skills based on real-world scenarios.
Hospitality experts, instructional designers, multimedia designers, and the Learning Management System.
Program Learning Hours:
Number of Modules: 7
Tools & Technology Used:
Articulate Storyline, Adobe Character Animator, Internal Learning Management System.