Retail Negotiation
Retail Negotiation Mastery - Empowering Teams for Success
Client
A Global Retail Powerhouse
Category
Training & Development
Industry
Retail
Business Objective
To equip retail teams with essential negotiation skills to enhance vendor relationships, secure favorable terms, and drive business success. The goal is to empower teams with the ability to navigate negotiations effectively.
Learning Objectives
Part 1: Retail Negotiation Essentials
Master the art of selling and persuasion in a retail context.
Develop effective strategies for presenting solutions during negotiations.
Understand and apply the principles of persuasion to influence positive outcomes.
Part 2: Retail Negotiation Mastery
Gain in-depth knowledge about vendors and their motivations.
Cultivate the skill to create innovative and mutually beneficial solutions.
Learn to create and claim value during negotiations for optimal results.Learner Profile: Retail teams, including sales professionals, managers, and negotiators involved in vendor interactions.
Learner Profile
All employees across different levels and departments within the organization.
Learning Principles/ Approach/ Strategy
- Experiential Learning: Simulations and role-playing exercises for practical application.
- Case-Based Learning: Real-world scenarios illustrating negotiation challenges and solutions.
- Collaborative Learning: Group activities and discussions to share insights and strategies.
Solutions
A comprehensive two-part e-learning course was designed in collaboration with industry experts. The course featured interactive modules, case studies, and practical exercises tailored to retail negotiation essentials.
Implementation/ Distribution Process
The e-learning modules were distributed through the company's internal training platform. The content included engaging multimedia elements such as videos, interactive exercises, and downloadable resources.
Learner Assessment
Assessment quizzes after each module measured comprehension and application of negotiation principles. Practical exercises and role-playing assessments evaluated the ability to apply skills in simulated scenarios.
Business Impact
- Improved negotiation skills leading to enhanced vendor relationships.
- Increased success in securing favorable terms and conditions.
- Empowered teams contributing to overall business success.
Resources Used
Subject matter experts in retail negotiation, instructional designers, multimedia designers, and the Learning Management System.
Program Learning Hours:
6 hours
Number of Modules:
Part 1 - 5 modules
Part 2 - 8 modules
Tools & Technology Used:
Articulate Storyline, Adobe Character Animator, Internal Learning Management System.
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