Retail Negotiation

Retail Negotiation Mastery - Empowering Teams for Success


A Global Retail Powerhouse


Training & Development



Case Study by Qquench - Retail Negotiation Mastery - Empowering Teams for Success

Business Objective

To equip retail teams with essential negotiation skills to enhance vendor relationships, secure favorable terms, and drive business success. The goal is to empower teams with the ability to navigate negotiations effectively.

Learning Objectives

Part 1: Retail Negotiation Essentials

Master the art of selling and persuasion in a retail context.

Develop effective strategies for presenting solutions during negotiations.

Understand and apply the principles of persuasion to influence positive outcomes.

Part 2: Retail Negotiation Mastery

Gain in-depth knowledge about vendors and their motivations.

Cultivate the skill to create innovative and mutually beneficial solutions.

Learn to create and claim value during negotiations for optimal results.Learner Profile: Retail teams, including sales professionals, managers, and negotiators involved in vendor interactions.

Learner Profile

All employees across different levels and departments within the organization.

Learning Principles/ Approach/ Strategy


A comprehensive two-part e-learning course was designed in collaboration with industry experts. The course featured interactive modules, case studies, and practical exercises tailored to retail negotiation essentials.

Implementation/ Distribution Process

The e-learning modules were distributed through the company's internal training platform. The content included engaging multimedia elements such as videos, interactive exercises, and downloadable resources.

Learner Assessment

Assessment quizzes after each module measured comprehension and application of negotiation principles. Practical exercises and role-playing assessments evaluated the ability to apply skills in simulated scenarios.

Business Impact

Resources Used

Subject matter experts in retail negotiation, instructional designers, multimedia designers, and the Learning Management System.

Program Learning Hours:

6 hours

Number of Modules:
Part 1 - 5 modules
Part 2 - 8 modules

Tools & Technology Used:

Articulate Storyline, Adobe Character Animator, Internal Learning Management System.

Our Clients

WHO A brand logo
Prione A brand logo
Frontizo A brand logo
Cloudtail A brand logo
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