Unconscious Bias
Breaking Barriers:
Journey to Inclusion through Unconscious Bias Training
Client
A leading giant Retail organization empowering small and medium businesses in India.
Category
Training & Development
Industry
Retail organization
Business Objective
This module was built to address and mitigate unconscious biases within the organization, fostering an inclusive and diverse workplace. The aim was to increase awareness of different types of biases, such as Attribution bias, gender bias, ageism bias, and others, among employees.
Learning Objectives
Define and understand the concept of Unconscious Bias.
Identify and recognize various types of biases.
Develop strategies to minimize and counteract unconscious biases in the workplace.
Standardized training program that can be distributed globally to all employees.
Learner Profile
All employees across different levels and departments within the organization.
Learning Principles/ Approach/ Strategy
- Cognitive Learning Theory: Focusing on understanding progressively complex concepts to build a foundation.
- Experiential Learning: Real-life scenarios and case studies to apply knowledge to practical situations.
- Interactive Learning: Engaging videos and exercises and discussions to involve learners actively.
Solutions
The organization collaborated with Qquench to create a comprehensive Unconscious Bias Training Module. The module covered the definition of unconscious bias, detailed explanations of various biases through videos and knowledge checks, and practical strategies to address biases in the workplace.
Implementation/ Distribution Process
The modules were designed and built using Articulate Storyline and then published in HTML5. The training used vibrant graphics in company colors, with videos and exercises blended into a fun and effective eLearning program.
Learner Assessment
Assessment quizzes were integrated into the module, testing the understanding of different biases. Learners were required to apply strategies learned in the module to answer the quiz at the end of the module.
Business Impact
- Increased awareness and recognition of unconscious biases.
- Improved understanding of the impact of biases on the workplace.
- Enhanced ability to apply strategies to counteract biases in daily work interactions.
Resources Used
Subject Matter Experts in diversity and inclusion, Instructional Designers, Multimedia Designers, and a Learning Management System
Program Learning Hours:
60 minutes
Number of Modules: 1
Tools & Technology Used:
Articulate Storyline, Adobe Character Animator, Learning Management System.
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